FAQ

Product FAQ

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1. What are the main features of your camping lights?

Our camping lights combine smart technology with multifunctional design. Key features include:

  • Smart Control: Adjust brightness, color temperature, and lighting modes via a mobile app.
  • Multifunctional Design: Integrated functions such as lighting, power bank, Bluetooth speaker, and SOS emergency signals.
  • High Durability: Waterproof, dustproof, and shockproof designs suitable for various outdoor environments.
  • Eco-Friendly and Energy-Efficient: Support solar charging and efficient energy management.
2. How do I control the camping light using the mobile app?

You can download our official app from the App Store or Google Play Store. After installation, enable Bluetooth on your device, pair it with the camping light, and you'll be able to control it remotely.

3. What is the battery life of the camping lights?

Battery life varies by model and usage. Generally, it can provide 10 to 20 hours of continuous lighting at medium brightness. In high-brightness mode, the battery life will be shorter accordingly.

4. Do the camping lights support fast charging?

Yes, our camping lights support fast charging technology. Using the included charging cable and adapter, the battery can typically be fully charged within 3 to 5 hours.

5. Can I use the camping light in rainy conditions?

Yes, our camping lights are designed to be waterproof with a protection rating of IPX6 or higher, capable of withstanding rain and splashes. However, please avoid submerging the product in water for extended periods.

6. Do the camping lights support solar charging?

Some of our models support solar charging. Please refer to the product description or contact our customer service for more information.

7. How should I maintain and care for the camping light?
  • Cleaning: Keep the light clean after use to prevent dust and dirt buildup.
  • Storage: When not in use, store it in a cool, dry place.
  • Battery Maintenance: If not used for an extended period, recharge the battery every three months to prolong its lifespan.
8. What type of light source do your camping lights use?

Our camping lights use high-quality LED light sources, known for their high brightness, low energy consumption, and long lifespan.

9. Are there any safety precautions when using the camping lights?

Avoid Direct Eye Exposure: Do not look directly into the light to prevent eye injury.

Proper Charging: Use the included charger or compatible charging devices when charging.

Storage Conditions: Do not store the product in high-temperature or highly humid environments for extended periods.

Do Not Disassemble: Do not attempt to disassemble or modify the product yourself.

Service＆Support FAQs

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10. How can I request a return or exchange?

If you're not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the product. Please ensure the item is unused and in its original packaging. Contact our customer service team for instructions on the return/exchange process.

11. How long does shipping take?

Order processing time is 1-2 business days. Standard shipping typically takes 5-10 business days, depending on your location. Expedited shipping options are available at checkout.

12. Do you offer international shipping?

Yes, we ship internationally. Shipping fees and delivery times vary by country, and additional customs duties and taxes may apply.

13. Do you offer a warranty on your products?

Yes, we provide a one-year limited warranty on all our products, covering manufacturing defects and functional issues. Please refer to our Warranty Policy page for detailed terms and conditions.

14. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

15. What should I do if my camping light isn't working properly?

First, check the battery level and ensure all connections are secure. If the problem persists, please contact our customer service. Our technical support team will assist you in troubleshooting or arranging for repair.